Customer Support
- Contact Methods
We offer multiple ways to get assistance with your footwear needs:
📞 Phone Support
+441413321257 (Mon-Fri 9AM-6PM, Sat 10AM-4PM GMT)
✉️ Email Support
[email protected] (24/7, response within 12 hours)
📍 In-Person (Glasgow Showroom)
4 Dundasvale Rd, Glasgow G4 0HU (Tue-Sat 11AM-5PM)
💬 Live Chat
Available on our website (Mon-Sat 9AM-5PM GMT)
- What We Can Help With
👟 Product Questions
Size/fit recommendations
Material details (leather types, widths)
Orthopedic footwear advice
🔄 Order Support
Tracking updates (shipped from our Glasgow warehouse)
Address changes
Bulk order inquiries
♻️ Returns & Exchanges
Return authorization
Refund status
Size swap coordination
- Response Times
Issue Type Response Time Best Contact Method
Urgent (e.g., wrong size) Within 2 hours Phone/Live Chat
General inquiries 12 hours Email
Technical issues 24 hours Email with screenshots
Note: Extended hours during holiday seasons - After-Hours Support
For time-sensitive matters outside business hours:
Leave a detailed voicemail at +441413321257
Email [email protected] with “URGENT” in subject
Use our Help Center for instant FAQs
- Footwear-Specific Services
🦶 Virtual Sizing Consultations
Book a video call with our fit specialists
📦 Package Protection
Add signature confirmation for luxury orders
👞 Repair Recommendations
Local cobbler referrals for post-warranty care
- Customer Promise
✅ Expert Advice – Our Glasgow team includes certified pedorthists
✅ No Scripts – Real conversations with shoe enthusiasts
✅ Privacy Protected – Payment details never stored - Complaints Resolution
Escalate to management:
Email [email protected]
Postal complaints to our Glasgow address
We respond within 5 working days per UK consumer law